Step 

1.

Talk it over

Speak or write to your supplier and explain how you want the situation resolved.

Tips and sample letters can be accessed from Talk it over. 

2.

Find out more information

If you still can not resolve the problem, the next step is to gain more information on your rights and responsibilities or find out who is responsible for the industry or practice you are having difficulties with.

Discover how to find out more information.

If you still need further information you can  make an enquiry online. 

3.

Lodge a complaint

If you have not been able to resolve your problem, you can lodge a complaint online, download a complaint form for mailing or faxing or contact Fair Trading on 13 32 20.

Lodge a complaint