There are many ways you can shop, including by:

• mail
• telephone
• television
• the internet
• mobile phone.

The selling methods above are also known as direct marketing. All traders are required to abide by consumer laws without exception. However, there are limits to what the law can do when you purchase goods from all over the world. NSW laws can only offer you limited consumer protection in a global shopping environment.

The goods you buy must, as a minimum standard:

• be of ‘merchantable quality’, that is, meet the basic level of quality and performance
• match any description or sample
• suit the particular purpose for which they were described.

Door-to-door sales and telemarketing
Infomercials
Lay-bys
Mail order
Auctions
Internet shopping
Special offers and competitions

 Listen to information on Shopping via the television, internet or by mail (8:58 mins)